Packaged Tours - Terms and Conditions
Booking Confirmation
To secure your reservation for a package, a deposit of 50% of the total package cost is required upon confirmation of the reservation.
The deposit will be applied towards the overall cost of your package.
The deposit is non-refundable.
Balance Payment
The remaining balance, constituting 50% of the total package cost, is due no later than 60 days before the scheduled start date of your package.
If your booking is made within 60 days or less of the start date of the tour, the total amount of the package is due at the time of booking.
Payment Methods
Payments can be made via major credit cards via the link we will send to you.
Payments must be made in EURO currency, or a conversion fee may apply.
Late Payments
Failure to make the final payment by the specified due date (60 days before the start date) will result in booking cancellation, and your deposit will be forfeited.
Cancellations
If you elect to cancel your booking for any reason, cancellations are subject to fees which vary by the date the cancellation notice is received relative to the package’s start date, and by package.
Generally, cancellations made more than 45 days before the package start date are eligible for a refund excluding the fee and the non-refundable deposit; whereas cancellations made 30 days or less before the package start date are usually non-refundable, and the full package amount will be retained. Please consult the Terms and Conditions of your individual package.
Refunds
Refunds, if applicable, will be processed as promptly as possible. Most refunds are processed within six weeks of being requested.
Modifications
Any modifications to the existing booking may be subject to additional fees and are subject to availability.
Requests for significant changes to our packages are considered Customizations. Once a Change or Customization has been quoted, accepted, and confirmed, it is generally subject to the same cancellation policy that applies to your package.
Travel Insurance
We strongly recommend obtaining comprehensive travel insurance to cover unforeseen circumstances.
Force Majeure
We will not be held responsible or liable for circumstances beyond our control, including weather events, pandemics, or acts of God, that force a cancellation or disruption of services.
Third-Party Suppliers
Cosmopolitan DMC makes arrangements with airlines, cruise lines, hotels and other accommodation providers, coach companies, transfer operators, shore excursion operators, tour and local guides, activity providers, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and subcontractors. We take great care in selecting Third Party Suppliers, but we cannot be responsible for their acts or omissions. We shall not be responsible for cancellations, delays, or any claims arising from services provided by Third Party Suppliers.
Images & Marketing
Participants consent to the use of images or videos taken during the tour for marketing purposes.
Included Services
Varies by package; see the “included features” list on the package page.
Not Included
Entry visa fees, airfares, optional extensions & excursions, personal, baggage & travel insurance, gratuities, beverages, any items of a personal nature.
Unused Services
Unused services cannot be refunded once the trip has begun. No refund can be made for absence by travellers from any part of the itinerary.
Accommodations
Advertised prices are for standard double occupancy rooms. Special requests are subject to availability.
Participation
Travelers are responsible for making their own way to the package starting point.
We reserve the right to reject or remove any traveler whose behavior is incompatible with the group.
Age Requirements
Most tours require travelers to be 18 or older. Minors must be accompanied by an adult.
Travelers with Disabilities or Difficulties
Travelers requiring special assistance must notify us at the time of booking.
Acceptance of Risk
Travelers acknowledge and assume responsibility for all risks associated with travel.
Emergency Medical Treatment
Travelers authorize emergency medical treatment if required.
Baggage & Personal Effects
Travelers are responsible for safeguarding their personal belongings.
Local Purchases
We are not responsible for the quality or authenticity of items purchased while on tour.
Local Laws
Travelers must comply with the laws and regulations of all places visited.
Passports, Visas & Entry Requirements
Travelers are responsible for understanding and complying with all entry requirements.
Your Information & Privacy
We collect personal information for booking purposes only.
Miscellanea
These Terms represent the entire agreement between travelers and Cosmopolitan DMC.
Acceptance
By proceeding with the booking and making the required payments, travelers acknowledge and agree to these terms and conditions.